Terms & Conditions/Privacy & Shipping

Online Shop Information

PAYMENTS ~

Payments are processed using our secure checkout through paypal. You do not need a paypal account to check out on our store. All major credit and debit cards accepted.

Our entire website is SSL protected including checkout for your security.


POSTAGE ~

We post within the UK and to the EU and US, if you are outside of these areas please contact us via the Contact Page for a postage quote.

Many of our items are handmade and we like to take the time to pack everything beautifully so please allow 5 working days for your order to be dispatched.

Orders within the UK are sent 2nd class recorded, international orders are sent International Tracked.

Please contact us with your appropriate information for Tarot Readings as soon as possible after ordering. We will then be in touch within 48 hours to schedule your reading slot.


DELIVERY ~ 

Once dispatched items within the UK should arrive within 2 to 3 working days. Internationally orders usually within 10 days but can be up to 15.


PRIVACY ~

We take your privacy very seriously! Payments and the site are completely SSL protected and processed through paypal. We do not hold any of your credit card/bank details.

You will not receive mail from us unrelated to your order unless you choose to sign up to our newsletter or have contacted us via our website. If you choose to sign up to our newsletter you are agreeing/giving us permission to use the email address supplied to contact you about updates, special offers or promotions. Should you no longer want to be on our newsletter please just send us an email and we will be happy to remove your email from our list. 

Any private information provided for readings or spell work is held in the strictest confidence by us.

WE NEVER PASS ON YOUR INFORMATION TO THIRD PART ORGANISATIONS.

Our website collects cookies so by using our site you are accepting this as part of the site. Should you not want our website or any other to collect cookies you can easily change these settings on your own browser.


RETURNS ~

Our returns policy is as follows -

Damaged Items

1. If an item has been damaged in the post we must be notified within 24 hours of receipt with a photo of the damage. 

2. Once we have been in contact you will be given a return address and the item must be returned within 7 working days. You MUST get a proof of postage from your post office to show the item has been sent back.

3. Once the item has been returned to us we will process you a full refund of the original item price and return postage through the same payment method used when purchasing.

Change Of Mind 

1. You have 14 days from the date of receipt to change your mind on any purchase.

2. You must contact us before sending the item back.

3. We will give you the address to post back the unwanted item. You MUST get a proof of posting from the post office to prove it has been sent back.

4. The item must be received in the same perfect, unopened and unused condition it was sent to you in. Items not sent in perfect condition will not be refunded.

5. You will be refunded the original purchase price only, not the original postage or the return postage.

Exclusions ~

1. Tarot Readings are non refundable

2. Spell Casting Services are non refundable

3. Custom made to order items that have been personalised in any way for you are non refundable.

4. Digital Items are non refundable.


Terms and Conditions ~

1. All photos, website content, spells and recipes are property of Wicca Moon and copyrighted. They must not be used, sold or copied without our prior permission.

2. Items found on this site for sale can only be purchased by those over the age of 18. By purchasing from Wicca Moon you are agreeing that you are over the age of 18.

3. All items in our store (tarot readings, spells, rituals) are for entertainment purposes only. We do not take responsibility for anything that may or may not happen from their use.

4. We are not medical professionals, before using any essential oils or herbal products always consult a medical professional or appropriately trained individual. If you have any preexisting medical conditions, are on medication or are pregnant/breastfeeding always consult a medical professional.

5. We are not responsible for the use or misuse of information found on this website.

6. We have the right to amend prices and change product detail and descriptions where we see fit.

7. Items from our website are not for internal use.

8. Our magical oil range are not for skin use, aromatherapy use or internal use.

9. Items from our store should be kept away from children and pets.

Updated 28/4/18